Terri Darvell

Terri Darvell

I recall one morning earlier this year, prior to starting Comprehensive Distance Learning, when we received an email from Robert Clabaugh, IT Coordinator, informing us that Zoom was out and that they had identified the issue.

Clabaugh wrote, “We have identified the issue causing users to be unable to authenticate to the Zoom website (zoom.us) and unable to start and join Zoom Meetings and Webinars, and we are working on a fix for this issue.” About an hour later, we received another email stating that Zoom was back up for most of our users and that they were “deploying a fix across our cloud.”

I am really efficient using Zoom but when it comes to how it works on a network or across a school district, I have to admit I have limited comprehension. Times like the August 24th morning I mentioned above, I am glad to know that WSD has such a competent IT team to deal with daily IT issues like Zoom outages. The skills required to tackle these types of issues are beyond most of us.

Our IT department has also been very successful in implementing and launching server-side services to help our network systems work flawlessly when CDL is happening, five days a week. They have set up hotspots in our parking lots, helped with the distribution and setting up of internet services to families across the district.

Over the summer, IT was also a big driving force behind Chromebook and Ipad distribution. Not only did they participate during distribution by being present for support, but they also prepared a few thousand operating systems for use from students.

Once our district transitioned into the CDL model, the IT team began a collaboration with schools to coordinate student and family support. They have also been offering in-person support to families and staff at French Prairie Middle School.

The IT department is such an important part of our organization and I would like to take this time to recognize their accomplishments and the important role they play in our organization.

Terri Darvell

Terri Darvell

I recall one morning earlier this year, prior to starting Comprehensive Distance Learning, when we received an email from Robert Clabaugh, IT Coordinator, informing us that Zoom was out and that they had identified the issue.

Clabaugh wrote, “We have identified the issue causing users to be unable to authenticate to the Zoom website (zoom.us) and unable to start and join Zoom Meetings and Webinars, and we are working on a fix for this issue.” About an hour later, we received another email stating that Zoom was back up for most of our users and that they were “deploying a fix across our cloud.”

I am really efficient using Zoom but when it comes to how it works on a network or across a school district, I have to admit I have limited comprehension. Times like the August 24th morning I mentioned above, I am glad to know that WSD has such a competent IT team to deal with daily IT issues like Zoom outages. The skills required to tackle these types of issues are beyond most of us.

Our IT department has also been very successful in implementing and launching server-side services to help our network systems work flawlessly when CDL is happening, five days a week. They have set up hotspots in our parking lots, helped with the distribution and setting up of internet services to families across the district.

Over the summer, IT was also a big driving force behind Chromebook and Ipad distribution. Not only did they participate during distribution by being present for support, but they also prepared a few thousand operating systems for use from students.

Once our district transitioned into the CDL model, the IT team began a collaboration with schools to coordinate student and family support. They have also been offering in-person support to families and staff at French Prairie Middle School.

The IT department is such an important part of our organization and I would like to take this time to recognize their accomplishments and the important role they play in our organization.